Shipping policy

🚚 Shipping Policy

Thank you for shopping with MODBOX.

We aim to make shipping simple and transparent. Please review the information below before placing your order.

1. Shipping Region

We currently offer standard shipping within the United States.

If you are located outside the United States, please contact us before placing your order to confirm whether shipping is available to your destination.

2. Order Processing

Orders are processed within 72 hours after payment is successfully received.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available.

Please note that processing time is separate from delivery time.

3. U.S. Shipping

Standard shipping within the United States is FREE.

There is no minimum order value required to qualify for free standard U.S. shipping.

Estimated delivery time:

8–13 business days after the order has been processed.

Delivery estimates are not guaranteed and may occasionally be affected by carrier delays, severe weather, holidays, address issues, or other circumstances outside our control.

4. Shipping Fees

Standard shipping within the United States: FREE ($0.00).

Any optional expedited or special shipping service, if offered in the future, will be clearly displayed with its applicable cost during checkout before payment.

5. Order Tracking

When tracking information is available, it will be included in your shipping confirmation email.

Please allow some time for tracking information to update after the carrier receives the shipment.

6. Address Accuracy

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please contact us as soon as possible if you notice an error in your shipping information.

Once an order has entered fulfillment or has been shipped, we may not be able to change the delivery address.

7. Delayed or Missing Packages

If your order has not arrived within the expected delivery window, please check your tracking information first.

If you need assistance, contact us and we will help investigate the shipment with the carrier where appropriate.

8. Returns

Eligible items may be returned within 30 days in accordance with our Refund Policy.

Return eligibility, exclusions, and conditions are governed by the full Refund Policy available on our website.

9. Contact

If you have questions about shipping or delivery, please contact us through our Contact page or at the customer support email listed on our website.