FREQUENTLY ASKED QUESTIONS

The Rainforest, Desert, and Rock Canyon Habitat Kits include the PVC enclosure listed in each product description. The Lunar Expedition Decoration Set does not include an enclosure.

No. Substrate is not included with any current MODBOX product. Different animals require different substrate choices, so customers should select an appropriate option based on their animal’s individual care requirements.

No. Heating, lighting, thermostats, thermometers, hygrometers, and other husbandry equipment are not included unless explicitly stated on a product page.

Each product page provides enclosure dimensions and general recommendations. These are suggestions rather than guarantees. Customers must confirm that the enclosure size and setup are appropriate for their animal’s species, life stage, adult size, temperature, humidity, ventilation, and activity needs.

Materials vary by product. Check the individual listing for its stated materials and care instructions.

Some sets have separate pieces that can be rearranged. Check the product’s setup instructions, dimensions and mounting conditions. Accessories from different series are not automatically compatible.

MODBOX currently ships only within the United States.

See the Shipping Policy for order processing and estimated delivery terms. Processing and transit are separate. For a custom order, review the timeline agreed in your quote.

Contact help@modboxeco.com with your order number and clear photos of the product and packaging. We’ll evaluate the issue and help with the appropriate solution under our Refund Policy.

Request an eligible return within 30 days of receipt. Items must be unused, in the same condition, with all original components and original packaging. Contact us for authorization before returning anything. Customers pay return shipping for non-defective returns; custom and personalized items are subject to the policy’s exceptions. Read the full Refund Policy.

Email help@modboxeco.com.