Refund policy

RETURN & REFUND POLICY

We want you to be satisfied with your purchase from MODBOX. Please review the following Return & Refund Policy before requesting a return.

30-DAY RETURN POLICY

We have a 30-day return policy. You have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition in which you received it, unused, with all original components and accessories, and in its original packaging. You will also need the receipt or proof of purchase.

To request a return, please contact us at help@modboxeco.com.

If your return is accepted, we will provide return instructions and the applicable return address. Please do not send products back without contacting us first. Items returned without prior authorization may not be accepted.

RETURN SHIPPING COSTS

For returns that are not related to a product defect, damage, or an incorrect item, the customer is responsible for return shipping costs.

If the return is due to an item arriving damaged or defective, or because we sent you an incorrect item, MODBOX will be responsible for the applicable return shipping costs.

Original shipping charges, if any, are non-refundable unless the return is due to an error on our part or otherwise required by applicable law.

We do not charge a restocking fee.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Please inspect your order when it arrives.

If your item arrives damaged or defective, or if you receive an incorrect item, please contact us as soon as possible at help@modboxeco.com.

Please include your order number and, when applicable, photographs showing the issue so that we can evaluate the problem and provide an appropriate solution.

EXCEPTIONS / NON-RETURNABLE ITEMS

Certain types of products may not be eligible for return, including:

• Custom or personalized products
• Gift cards
• Items that have been used, altered, damaged after delivery, or are missing original components
• Items returned without prior authorization

If you are unsure whether your item is eligible for return, please contact us at help@modboxeco.com before sending it back.

SALE AND PROMOTIONAL ITEMS

Unless otherwise clearly stated as part of a specific promotion, eligible sale or promotional items are subject to the same 30-day return policy described above.

EXCHANGES

If you would like a different product, please contact us to request a return.

Once your return has been accepted, you may place a separate order for the replacement product.

EUROPEAN UNION 14-DAY COOLING-OFF PERIOD

Notwithstanding the above, if merchandise is shipped into the European Union, you may have the right to cancel or return your order within 14 days without providing a reason, where required by applicable law.

Returned items must be in the same condition in which they were received, unused, with all original components and accessories, and in their original packaging. Proof of purchase may also be required.

REFUNDS

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method within 10 business days.

Please note that your bank, credit card company, or payment provider may require additional time to process and post the refund to your account.

If more than 15 business days have passed since we approved your refund and you have not received it, please contact us at help@modboxeco.com.

ORDER CANCELLATIONS

If you need to cancel an order, please contact us at help@modboxeco.com as soon as possible.

We cannot guarantee cancellation once an order has entered processing or has already been shipped.

For questions regarding returns, refunds, damaged products, or your order, please contact:

MODBOX
Operated by Novatecora LLC
818 S 5th St
Rocky Ford, CO 81067
United States
Email: help@modboxeco.com
Website: modboxeco.com